About

About Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost from next-gen cloud architecture, Interactive Voice Response (IVR), and call center routing.

Ingest Amazon Connect calls and leverage Gong Conversational Intelligence. 

Features

Import Amazon Connect Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 

FAQ

The speaker separation for Amazon Connect recordings is stereo.

This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong. 

Integration Diagrams

Data

Gong

Gong

Amazon Connect
Amazon Connect
Data

Amazon Connect Calls

Amazon Connect Calls

Connect

Enable this integration from Gong Company Settings > Telephony Systems

Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Amazon Connect that stereo call recording is enabled.

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Features

Import Calls

Developed By

Gong

Connect

Filter by Category

Features

Import Calls

Developed By

Gong

Connect