About

This integration empowers B2B companies with company-wide understanding of customer needs and enables teams to proactively align their efforts, address customer needs, and ultimately drive Net Revenue Retention (NRR) through enhanced customer experiences by combining Gong Call Data with BackEngine.

Features

Use Gong Data in BackEngine
Synthesize insights from Gong Calls with other communication channels to create a comprehensive understanding of customer needs and sentiment.

Benefits

Proactive Customer Success
Leveraging Gong Data in BackEngine enables teams to identify emerging trends and customer needs early, address issues, and capitalize on opportunities before they impact NRR.
Strategic Decision Support
Leverage AI-powered trend analysis across all customer touchpoints to inform product development, marketing strategies, and overall business decisions.

Integration Diagrams

Data

Gong Call Data

Gong Call Data

BackEngine
BackEngine
Data

BackEngine

BackEngine

Connect

  • Create an account with BackEngine.AI
  • BackEngine will help with setup, defining which calls should be loaded and analyzed 
  • Once setup, use an OAuth link to enable the integration

Filter by Category

Features

Use Gong Data

Developed By

BackEngine

Connect

Filter by Category

Features

Use Gong Data

Developed By

BackEngine

Connect