About

Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that empower agents and organizations to deliver extraordinary customer experiences.

Ingest Five9 calls and leverage Gong Conversational Intelligence. 

Features

Import Five9 Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 

FAQ

The speaker separation for Five9 recordings is stereo.

This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong. 

Integration Diagrams

Data

Gong

Gong

Five9
Five9
Data

Five9 Calls

Five9 Calls

Connect

Enable this integration from Gong Company Settings > Telephony Systems

Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Five9 that stereo call recording is enabled.

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Features

Import Calls

Developed By

Gong

Connect

Filter by Category

Features

Import Calls

Developed By

Gong

Connect