About

The simple helpdesk for SaaS and eCommerce businesses. 

Ingest Groove calls and leverage Gong Conversational Intelligence. 

Features

Import Groove Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 

FAQ

The speaker separation for Groove recordings is stereo.

This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong. 

Integration Diagrams

Data

Gong

Gong

Groove
Groove
Data

Groove Calls

Groove Calls

Connect

Enable this integration from Gong Company Settings > Telephony Systems

Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with Groove that stereo call recording is enabled.

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Features

Import Calls

Developed By

Gong

Connect

Filter by Category

Features

Import Calls

Developed By

Gong

Connect