Convert Gong calls into customer insights and product opportunities
Inari converts 1,000’s of Gong calls into actionable customer insights, sales blockers, frustrations, and revenue opportunities auto-magically using AI.
About
Inari converts 1,000’s of Gong calls into actionable customer insights, sales blockers, product frustrations, and revenue opportunities automatically using AI.
Inari does this by connecting with Gong then unifies it with other sources of feedback, sales calls, and support tickets. All customer interactions are automatically analyzed, useful customer quotes extracted then clustered, top feature requests and product insights surfaced, VoC reports and alerts shared, and everything is backed up with metrics to make prioritization easy.
Media
Features
Use Gong Data in Inari
Inari automatically analzyes Gong call transcripts for customer feedback, feature requests, sales blockers, product praises then converts it into an actionable set of customer insights, issue recommendations, volume and sentiment metrics, and VoC reports.
Benefits
Unify customer interactions
Integrate and consolidate sales calls, support conversations, customer feedback, and user interviews in one place.
Automatically analyze feedback
Automatically analyze all conversations, extract useful customer quotes, then categorize requests, defects, praises, and learnings.
Accurate and actionable customer insights
Generate product insights around top requests, defects, praises, and learnings with volume and sentiment metrics.
See attributed customers and quotes
View deep dives around each product insight, see attributed customers and quotes, then analyze metrics.
Prioritize and enrich backlogs with AI
Manage an AI-powered backlog based on top customer problems or enrich an existing backlog with prioritization metrics and customer context.
Automate VoC reporting
Automate Voice of Customer and business reviews with automated customer insights and metric reporting.
FAQ
Yes, by default Inari backfills call transcripts from Gong and analyzes it all up to date period that users select when connecting and credits that the org has.
Each credit is 500 characters ingested; Gong transcripts tend to be quite long so these conversations can bc 50 to 100 Inari credits.
Inari is free to sign up and new organizations are granted free credits to test analyzing an initial set of call transcripts and pieces of feedback.
Integration Diagrams
Data
Gong Call Data
Gong Call Data
Data
Inari
Inari
Requirements
Authenticating User Requirements
To authenticate this integration for the first time, a user must be a Gong Tech Admin.
Subscriptions Required
Inari is free to sign up and grant free credits to try the product.
Must have Gong subscription with sales call transcripts in order to use the Gong integration.
Otherwise Inari connects with other sources of customer feedback for analysis.
Must have Gong subscription with sales call transcripts in order to use the Gong integration.
Otherwise Inari connects with other sources of customer feedback for analysis.
Connect
- Sign into Inari to create a new account and organization.
- Connect to Gong directly through a dedicated authentication flow.
- Select one or multiple Gong workspaces to ingest calls from.
- Press Connect and new calls will automatically be ingested, analyzed, then summarized into product insights moving forward.