About

Take your contact center into the digital age with a modern cloud solution. Talkdesk's intuitive user experience increases productivity, while 30+ out-of-the-box integrations allow you to take a unified approach to customer service.

Ingest TalkDesk calls and leverage Gong Conversational Intelligence. 

Features

Import Talldesk Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 

FAQ

The speaker separation for Tallkdesk recordings is stereo.

This means audio is provided to Gong in multiple channels which ensures maximum accuracy for speaker identification in Gong. 

Integration Diagrams

Data

Gong

Gong

Talkdesk
Talkdesk
Data

Talkdesk Calls

Talkdesk Calls

Requirements

Subscriptions Required

This integration requires TalkDesk call recordings be pushed to Salesforce as tasks by following the steps in Logging Calls with the Salesforce CTI.

Salesforce integration required*

Authenticating User Requirements

To authenticate this integration for the first time, a user must be a Gong Tech Admin and a Salesforce Admin. 

Connect

Enable this integration from Gong Company Settings > Telephony Systems

Note: To capture the best possible sound quality on calls imported to Gong, we recommend customers confirm with TalkDesk that stereo call recording is enabled.

Filter by Category

Features

Import Calls

Developed By

Gong

Connect

Filter by Category

Features

Import Calls

Developed By

Gong

Connect