Twilio Flex
Want to see inside every deal? Capture call data, and you can.
About
The programmable contact center that fits your business rather than the other way around.
Ingest Twilio Flex calls and leverage Gong Conversational Intelligence with this integration.
Features
Import Twilio Flex Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
FAQ
This telephony system records audio in a single channel (mono). That means the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call.
For telephony systems that record audio in a single channel, Gong will attempt to separate speakers over time.
Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker.
In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker.
Integration Diagrams
Data
Gong
Gong
Data
Twilio Flex Calls
Twilio Flex Calls
Connect
Enable this integration from Gong Company Settings > Telephony Systems