About

Zoom Phone is a trusted, scalable, cloud-based phone system designed for integrated workflows. 

Ingest Zoom Phone calls to leverage Gong Conversational Intelligence and view Zoom Phone SMS messages on Gong Activity Timelines. 

Features

Import Zoom Phone Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence. 
Push Zoom Phone SMS Messages to Gong Activity Timelines
Capture messages sent via Zoom Phone SMS to see this important part of buyer:seller engagement on Gong Deal and Engage Activity Timelines.

FAQ

Zoom Phone  records audio in a single channel (mono). 

This means audio from recorded parties is merged into a single channel and there's not an immediate way to identify who is speaking on a recording.
Gong will attempt to separate speakers over time.
  • Gong will accumulate a number of representative calls by a recorded user and scan them to find the common speaker. 
  • Gong will attempt to break down calls into segments, each associated with a single speaker.

Integration Diagrams

Data

Gong

Gong

Zoom Phone
Zoom Phone
Data

Zoom Phone Calls and Messages

Zoom Phone Calls and Messages

Connect

Enable this integration from Gong Company Settings > Telephony Systems
  • To enable Zoom Phone for call recordings,  select Zoom Phone
  • To enable Zoom Phone for SMS capture, select Zoom Phone SMS

Filter by Category

Features

Import Calls
Push Events to Activity Timelines

Developed By

Gong

Connect

Filter by Category

Features

Import Calls
Push Events to Activity Timelines

Developed By

Gong

Connect