The Best Inside Sales Software: Try Gong Today

Phone, email, and internet—those are the channels your inside sales team use to reach prospects, nurture deals, and close business. Whether your inside sales team works in house, from home, or some combination of both, they need more than a computer and phone. They need visibility into deals and pipeline health—their own and the team’s. They need to see and learn from the top sales performers. And they need personalized guidance and coaching to be more successful. The best inside sales software embeds all of that useful capability within the rep’s existing processes and workflows.

Gong’s solution for inside sales teams operates on a foundational three-part process: capture and unify all customer interactions (phone, email, chat, and otherwise) in one place; use sophisticated AI to analyze those interactions and extract insights; and present those insights in ways that help the entire sales org—top to bottom—close more deals faster. Simple enough, right?

If you’ve spent any time selling in competitive markets—especially B2B and SaaS—you know that reps hustle and claw for any edge they can get. In that kind of environment, assumptions, subjectivity, and luck won’t get an inside sales rep very far. 

Instead, Gong provides an added layer of intelligence that’s always there, delivering personalized guidance for each and every rep. It’s not unlike an AI-powered search experience. When people want to know how to do something better, or solve a problem, they ask Google, right? When inside sales reps want to know how to increase win rate, or what the competition is up to, they ask Gong.

Great question! Whereas the core purpose of Gong’s inside sales software is to equip revenue professionals with what they need to win more deals, Gong Assist is all about productivity. Gong Assist analyzes behavior, meeting information, and communications to automate time-consuming, low-value tasks. 

Gong Assist doesn’t just remind reps to schedule meetings or draft emails; it drafts those invites and emails for them. And Gong Assist doesn’t just remind reps that it’s a prospect’s birthday; it reminds reps to congratulate that prospect on a new job title. It’s like an intelligent virtual assistant that’s always by your team’s side. Gong Assist can automate: 

Any inside sales pro that’s done forecasting knows that predictability is critical. When sales leaders start taking shots in the dark, or struggle to forecast amid delay from committed deals, missed quotas, etc., forecasting loses a lot of its value. 

Gong’s sales forecasting software brings in myriad data from your CRM and recorded customer interactions to provide a full and accurate view of your pipeline. You’ll know exactly why deals are hanging, or at risk (budget not discussed, for example, or decision-maker not engaged). And thanks to the power of Gong AI, you’ll be able to forecast with confidence thanks to accurate close probability for all in-pipeline activity.

There are more than 90 Gong integrations (and counting) across more than a dozen categories. Featured integrations include Google Workspace, Hubspot CRM, Slack, and Zoom. New integrations include Vidyard, Seismic, and Proposify, with Gainsight coming soon.

With the Gong integration for Salesforce, your inside sales rep can add context to conversations, track deal milestones, and get recommended next steps right within their Salesforce view. Gong maps telephone/conference calls between you and your prospects with prospect information in your CRM. In each account, Gong associates each call with a single opportunity. The integration provides unfiltered visibility into customer conversations. Learn how to connect Salesforce to Gong.