GONG’S LEADERSHIP PRINCIPLES

INSIST ON GREAT TALENT

Only with excellent people can Gong be successful in the long run.

We’d rather grow slower than lower the bar for hiring and maintaining exceptional talent. Ideally we are looking for people who are as good if not better than us.

CULTIVATE BELONGING AND DIVERSITY

Our responsibility transcends hitting our goals and KPIs. We know that Gong—and the world—will be a better place when people from diverse backgrounds, races, genders, cultures, sexual orientations, ages, and experiences thrive.

We work hard to ensure that everyone feels they belong at Gong and make the extra effort to bring them in.

EMPOWER YOUR TEAM

We hire, grow, and nurture great people so they can do great things at Gong. We provide our teams with direction and context, then trust and empower them to make it happen.

Part of empowering your team is understanding that we all make mistakes. We see mistakes as opportunities for learning and development.

SHARE. A LOT.

Without information and context, Gongsters can’t make decisions and achieve great results.

We promote a culture of open information sharing and encourage our teams to communicate transparently across the organization.

We err on the side of over-sharing and communicate frequently and clearly to our teams and to our own leadership.

ENCOURAGE DEBATE

We don’t have all the answers. With great people by our side, we listen intently and encourage them to express their ideas and opinions, especially when they are different from our own. We celebrate and encourage their feedback.

We don’t make decisions by committee, yet we are genuinely interested in hearing a diverse set of views prior to making a decision.

DEVELOP AND GROW

One of our core responsibilities is to mentor and coach our team members.

We take time to develop and grow successful Gongsters and take pride in their success, even if it materializes in other teams or even other companies.

Go Big

We set ambitious goals that feel uncomfortable and are hard to achieve.

We are aware that we may not fully achieve them, but we’d rather strive for great things than take the easy route.

We’re willing to take calculated risks to yield those big outcomes and experiment with new ideas so we can make Gong exceptional.

WE ARE ALL TEAM GONG

We’re all part of the same team—Team Gong. Gong’s long-term success will be determined by collaboration between teams. We won’t get there by narrowly focusing on our own team goals.

Instead, we operate as one team to help us win.

MAKE TOUGH CALLS

As leaders, we’re often required to make uncomfortable decisions that may make us or others around us unhappy. Letting inertia guide us or following the path of least resistance may be easier in the short term, but will not get us to where we need to be.

Instead, we act swiftly and decisively, making the best choice for Gong.

NO ROYALTY

Leadership is about responsibility, not superiority. We all play an important role in Gong’s success.

We act humbly and modestly, serving our team members, and building relationships as humans regardless of our titles.

HONE YOUR CRAFT

We aim to build one of the world’s best companies. We aim not only to grow bigger, but keep getting better at most things we do.

This means to continuously improve and be the best at our craft, both within our area of expertise and as leaders. We learn from the best, encourage those who strive to excel, and help our teams achieve higher standards.